Shipping policy

OrganiLock Inc ("we" and "us") is the operator of https://organilock.com (the "Website"). By placing an order through this Website you agree to the terms below. They are provided to set clear expectations on our service and to protect both parties.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfill all of your items at the time of purchase. In this instance, we will place your order on hold and contact you about whether you would prefer to await restocking of the backordered item or receive a refund.

2. Shipping Costs

Soil Food, Plant Food, and Refresh products ship free to all U.S. addresses. Any other items (such as apparel or sample kits) show their exact shipping cost at checkout before you pay. The price shown at checkout is the final shipping cost - there are no additional shipping charges after purchase.

3. Where We Ship

We currently ship within the United States only, including military addresses (see sections 5.4 and 5.5 below).

4. Returns & Warranty

Returns, exchanges, and warranty claims are governed by our Refund Policy. Please review it before returning any item - certain goods, such as soil and soil amendment products, have special conditions.

5. Delivery Terms

5.1 Transit Time

In general, domestic shipments are in transit for 2 - 7 business days.

5.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment. Our warehouse operates Monday - Friday during standard business hours, except on national holidays, when the warehouse is closed. In these instances, we take steps to keep shipment delays to a minimum.

5.3 Change of Delivery Address

We can change the delivery address at any time before the order has been dispatched. Contact us as soon as possible if you need to update it.

5.4 P.O. Box Shipping

We ship to P.O. Box addresses using postal services only. We are unable to offer courier services to these locations.

5.5 Military Address Shipping

We ship to military addresses using USPS. We are unable to offer this service using courier services.

5.6 Items Out of Stock

If an item is out of stock, we will wait for the item to become available before dispatching your order. Existing items in the order will be reserved while we await this item.

5.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

6. Tracking Notifications

Upon dispatch, you will receive a tracking link from which you can follow the progress of your shipment based on the latest updates made available by the shipping provider.

7. Parcels Damaged in Transit

If you find a parcel is damaged in transit, please reject the parcel from the courier if possible and get in touch with our support team. If the parcel was delivered without you being present, please contact support for next steps.

8. Sales Tax

Sales tax, where required, is calculated and added at checkout based on your shipping address. Product prices shown on the website do not include sales tax.

9. Cancellations

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.